MESSAGES ON HOLD WITH CUSTOMER SATISFACTION :)
Finding a "Messages On Hold Provider" that ticked all the boxes for our growing business, was proving difficult. Water Quality Solutions needed the elusive "affordable and amazing" combination and plusonhold was our knight in shining armour! The recordings sound great and are expertly tailored, but just as importantly the pre-production process with Simon was a breeze. He is one of the most approachable and thorough individuals I have ever dealt with; if only everything were this easy. Highly, HIGHLY recommended.
Serah Nathan - water quality solutions
I just want to thank you for offering us such speedy and suitable solutions in relation to our on hold messages for our two companies.
Upon ordering the first unit, I was shocked to find it arrive here in Perth within 48 hours and also to then have it up and operating within about two minutes of taking out of its box! I was so happy, I immediately ordered another unit for my second office, as I thought I would just buy one initially just to try things out. In regards to the second unit, it was once again with me within 48 hours and then connected and up and working two minutes later.
I also wanted to congratulate and thank you for your energetic and informative approach when we spoke, and for your clear and concise communication, so I always knew what was going on with my purchase and delivery. Lastly, and possibly most importantly, I was able to purchase the two units from you for a price that was cheaper than from other companies I had used in the past, which is one of the reasons we hadn't upgraded from CD players that constantly broke down in the past.
I didn't see the value until I found your units combined with your pricing and customer service levels. I would highly recommend your services to anyone looking for an on hold solution.
Andrew Amos - Northside Residential
Being a telecommunications service provider that prides themselves in customer service, it is vital that our customers get prompt professional service, it is impossible to achieve and sustain a high standard of customer service without this same level of service being provided by our suppliers.
This is the reason we continue to choose Plus On Hold over the other on hold companies. The talented staff at Plus On Hold work with the same philosophies in service and they continue to demonstrate friendly, professional and prompt service.
Plus On Hold has always been a very professional and friendly organisation to work with. We required a large number of on-hold messages for our holiday parks, after researching this market for the best price and service, Plus On Hold was a stand out in the crowd of suppliers for messages on hold.
Lisa Robie - NRMA Holiday Parks
Karen and I just wanted to drop you a line to say what an absolute pleasure it has been dealing with you to get our new phone messages created and up and running. You really made the whole transition streamlined and easy for us.
It is a rare experience to find someone who is so proactive, responsive, solution-oriented and who puts the customer first and foremost and all at a very reasonable price with no ongoing contractual obligation! We are delighted with our new on hold messages and will make sure we recommend Plusonhold whenever we get the opportunity to do so. Kind regards
Fiona Carroll - Laing + Simmons North Sydney
We spoke to various companies for a new on hold message, in the end, we decided on plusonhold, they provided a speedy turnaround and a friendly service. Our business image is important, we found Plus On Hold had the flexibility we were after to get the job done, we would recommend Plus On Hold anyone looking for an on-hold message.
Michel - Elders Rooty Hill
We have previously tried many on hold companies, but we have had too many headaches in terms of costs, timeline, and professionalism. plusonhold has not only made our life extra easy, but they are so affordable and fast. Other companies had hard sell techniques that were so unpleasant and inconvenient but plusonhold knew when to call and had the best approach. I don't say this lightly, but I could not be happier with their services. It is very comforting knowing that one single manager handles your project so you do not need to talk to many other people and explain your case over again. We have been clients for more than 3 years now and we do not have any intention to let them go.
Greg Hoole - logondesign
Thank you for your recent services in creating our messages on hold. I am very impressed with your company and the response time in setting our messages. The quality of the voice over is extremely clear and easy to the ear. I have no doubt our sales will benefit from the informative messages created by plusonhold. Your prices are very competitive and cost effective. I look forward to doing business with plusonhold in the near future. I would have no hesitation in recommending your services to our associates. Kind regards.
Greg Anderson - NVT Pty Ltd
When our firm decided to have messages on our phone system as opposed to music, we compared many options, some similar in their services and some very different in price.
Plus on hold were very prompt and very helpful. Simon, our project manager, understood what we wanted as an accounting firm and discussed our options. He made contact with third parties such as our IT company and internet service provider on our behalf to ensure his final production was perfectly executed. They made the whole process very easy.
We are extremely happy with the final product and would highly recommend Plus On Hold to any company looking this service.
Lara Berry - Munro & Partners
Being the largest supplier of mobile phone spare parts and accessories in Australia, we needed to partner with a professional company that values customer service as much as we do.
The service, timeliness, and professionalism of Plus On Hold and their staff has enabled us to in turn increase our own professionalism and service. The results have been fantastic and I’d recommend no one else to handle such a key part of our businesses marketing
Jarrod Smith - Mobile HQ
First of all, I would like to let you know that we received the digital players yesterday and it took all of 2 minutes to get our new messages up and running! Thank you so much for your wonderful service, it has been great doing business with you. I will definitely be recommending your company to others!
I wish you and your company all the success, you guys are doing a great job! Thank you for everything, plusonhold.
Tatiana Kostrova - Morgan PLC
plusonhold are fantastic. The professional and modern looking brand instantly attracted me over the many cheap-and-not-so-cheerful options out there. Our project manager was so happy and willing to provide advice and direction before we'd even committed or booked in a job. Incredibly fast response times and edits to recordings were back to me within hours. Excellent value and service.
I want to thank you for your time and service. We are loving our On Hold Messages and are greatly thankful to you and your company for the amazing result. Kind regards guys!
Prashilta Prahalad - STorm international
I approached plusonhold to produce a telephone on hold voiceover for my dental practice. My experience with plusonhold was exceptional from start to finish. I felt they truly cared about the customer experience. Nothing was too much trouble at all and attention to detail in the copyrighting was great. Unlike most other companies, plusonhold does not charge any on-going fees or lock you into contracts. The result has been amazing and the cost savings are a bonus! I have no complaints about their system; work was completed in a week, installed in 2 minutes and it has been performing very well for me. I would highly recommend this business to others who need a message on hold system.
Dr Shawn Rama - the dental room