Plus On Hold - Premium Messages On Hold

Terms, conditions and your privacy

plusonhold is committed to:

  • Protecting the personal information you provide to plusonhold.
  • Informing you of how we use your business and contact details.
  • Getting your consent to our disclosure of your personal information.
  • Delivering what is discussed and agreed in our quotes and within the agreed deadline, or often, earlier.
  • Provide any of the services we offer with excellence and professionalism giving a complete audio solution that represents your business, institution or organisation.
  • Being transparent at all times.
  • Guide our customers throughout the process and provide tailored advice regarding their needs and business goals.
  • Listen to and respect our customers at all times and try to find solutions to the problems that may occur.
  • Provide a post-recording service that ensures all our projects are performing as expected.

Our privacy policy is set out in detail below. Any changes to this policy will be updated here.


  • We want to offer you a service that is relevant and suited to your business. We may use information about you to help us customise our site to improve its usefulness to you.
  • We compile anonymous records of user trends which we may make use for ourselves, or pass to our associated companies or to unconnected parties.

Our promise to you


  • We will ensure that your data is stored securely to prevent unauthorised access or any violations.
  • Our website provides links to websites not operated by us or by companies associated with us. We take no responsibility for the use of any information about you which is collected as a result of your use of these websites and this privacy policy does not extend to any web site operated by anybody other than us. To ensure your information is safe and secure when you are using those third party websites, please contact them directly to obtain their privacy policy and on how they use your private information.
  • plusonhold promises that all information stated on its website or any other platforms of exposure is true and up to date.

Disclosing your information


  • We will not supply your personal information to third parties for their direct marketing activities.
  • We may disclose details about the use of our website to other business partners e.g. to demonstrate patterns of use to assist our own marketing purposes. The information we pass on will not include any personal information by which you may be identified.
  • We may collect information from you when you fill in an application form for any of our services. The type of information we will collect includes, for example: your name, mailing address, e-mail address, telephone numbers.
  • We do not keep your bank account or credit card numbers on file unless required for ongoing payments as agreed with you, which can be cancelled at any time.
Our financial transactions are handled through our payment services provider, Citibank, Stripe & Payal. You should only provide your personal information after reviewing the Citibank, Stripe & Paypal privacy policies (available at their respective websites).
We will share information with Citibank Australia & Stripe, only to the necessary extent for the purposes of processing the payments you make. We will not store your financial or credit card details in any form, except in the event you have established a direct debit facility with us. In any case, your information will remain strictly confidential.

Your obligations


  • When using licensed music, royalties are payable to the composers of each track. In Australia, this is managed by APRA AMCOS.
  • APRA AMCOS fees are not optional in the above case and can only be avoided if the audio tracks are exempt of royalties. For more information, please, contact APRA AMCOS directly at or at 1300 852 388.
  • plusonhold is not responsible for your actions: if you do not pay APRA fees, your company will be solely responsible for infringing APRA's rules and regulations.
Please, contact APRA AMCOS if you have any questions or to obtain the most up-to-date information on regulations regarding APRA AMCOS and their fees. Thank you.
Our On Hold Players
  • Our On Hold Players have a 2-Year Replacement Warranty.
  • If a fault occurs with your hardware, we will replace your device without charge.
  • Your faulty unit will need to be returned to plusonhold, which we will cover the cost of. We will send you a replacement unit as soon as your faulty device has been received. 
  • If you have any other questions regarding our On Hold Players, please do not hesitate in contacting us via your preferred contact method.

Payment terms


  • Customers are required to pay a 50% up-front deposit before commencing each project. Once your project is complete and you are happy with the result, payment of the remaining 50% will be due.
  • plusonhold does not charge credit-card surcharges.
  • plusonhold will require your payment details each time you order a new service.
  • Customers can pay our invoices via direct deposit, credit card using our online portal (link provided in your PDF emailed invoice) or over the phone, assisted by one of our representatives.
  • plusonhold excepts credit and debit cards from: Visa, Mastercard and AMEX.